What does "rework" refer to in quality management?

In quality management, "rework" specifically refers to the act of correcting a defect in a product or service after it has been produced. This process is essential for maintaining quality standards and ensuring customer satisfaction. When defects are identified post-production, rework is necessary to bring the product or service up to the required specifications. It emphasizes the importance of not just producing items correctly the first time but also having a mechanism to address any shortcomings that occur during production.

The focus on rework is critical in quality management practices, as it highlights the need for continuous monitoring and improvement within a production process. Efficient rework strategies can help minimize wastage and enhance overall productivity by ensuring that defects are addressed promptly rather than allowing them to escalate further along the production or service delivery timeline. This aspect reinforces the concept of quality assurance, which aims to prevent defects from occurring in the first place but also encourages corrective action when they do happen.