Who is associated with the definition of total quality control, emphasizing its organization-wide impact?

Armand Feigenbaum is associated with the definition of total quality control, which emphasizes its organization-wide impact. He introduced the concept of "Total Quality Control," asserting that quality management should be a responsibility that extends beyond just the production department to encompass all areas of the organization, including administration and sales. Feigenbaum highlighted that quality is not just about the product but is integral to the entire business process and organizational culture.

His approach involves everyone in the organization working together to ensure quality at every level and in every function, meaning total quality must be part of the organization's strategic initiatives. This perspective helped pave the way for understanding that the success of a company depends on its commitment to quality across all departments and processes, aligning with the broader total quality management philosophy.